1. Meter protection responsibility

According to the electricity purchase contract, the customer is responsible for protecting his/her own meter. If the meter is lost, the customer shall have to compensate for it. If the meter is broken, the customer shall bear the cost of calibrating and repair.

The customer is not allowed to unilaterally remove or move the electricity meter. If requiring to have the meter moved, the customer needs to obtain approval by the electricity supplier and pay for the moving costs.

2. Request for inspection

- If there is doubt that the electricity measuring meter is not accurate, the customer has the right to request the electricity supplier to calibrate it. Within three days of receiving the customer’s request for meter inspection, the electricity supplier shall have to complete the inspection, repair or replacement.

- If the customer does not agree with the result of the meter inspection, repair or replacement by the electricity supplier, the customer has the right to request independent calibration to be carried out by the government agency in charge of local electricity activities and electricity use. Within fifteen days of receiving the customer’s request, the government agency in charge of local electricity supply and consumption is responsible for calibrating the meter .

3. Costs for calibrating electricity metering equipment

- The customer shall bear the calibrating cost if the independent calibrating organization specifies that the electricity metering equipment functions according to the Vietnamese Standards.

- The electricity supplier shall bear the calibrating cost if the independent calibrating organization specifies that the electricity measuring equipment does not function according to the Vietnamese Standards.

4. Payment of electricity charge

4.1. If the electricity metering equipment is inaccurate

a) If the time during which the meter was inaccurate can be specified, the electricity provider shall return the excessive charge to the customer or collect the underpaid charge from the customer;

b) If the time during which the faulty meter was running fast cannot be specified, the electricity supplier has to return the excessive charge to the customer, which is to be calculated as one circle of electricity meter recording excluding the current circle of electricity use before the due date of meter recording.

4.2. If the electricity metering equipment has stopped working due to malfunctioning

If the customer consumed electricity during the time when the faulty electricity metering equipment stopped working, the electricity charge shall be calculated from the daily average consumption of three consecutive circles of electricity use prior to the current circle with the faulty meter and the number of days of electricity consumption. The actual number of days of electricity consumption is calculated from the date the meter stopped functioning as recorded in the meter memory or from the most recent date of electricity consumption data recording if the meter memory did not record the date the meter stopped functioning until the date when the electricity metering equipment system resumed functioning.

4.3. If the electricity meter is lost

If the customer consumed electricity during the time when the electricity meter was lost, the electricity charge shall be calculated from the daily average consumption of three consecutive circles of electricity use prior to the current circle and the number of days of electricity consumption. The actual number of days of electricity consumption is calculated from the most recent date of electricity consumption data recording until the date the new meter is installed and begins functioning.